ALBAYT FURNITURE

At ALBAYT FURNITURE, customer satisfaction is our priority. We aim to ensure a smooth and transparent shopping experience.

Eligibility for Returns

  • Returns are accepted within 7 days from the delivery date.
  • Products must be unused, undamaged, and in original packaging.
  • Original invoice is required for all return requests.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Mattresses after delivery and installation
  • Customized or made-to-order furniture
  • Products that have been installed or assembled
  • Items showing signs of use or damage after delivery

Damaged or Incorrect Items

If you receive:

  • A damaged product
  • A defective item
  • A wrong item

Please contact us within 24 hours of delivery, along with clear photos or videos of the issue. Our team will assess the case and provide a suitable solution.

Refund Process

  • Approved refunds will be processed using the original payment method.
  • For Cash on Delivery orders, refunds will be issued via bank transfer.
  • Refund processing time may take 7–14 business days, depending on the bank.

Delivery & Installation Fees

  • Delivery and installation fees are non-refundable once the service has been completed.
  • If a return is approved, return transportation costs may apply unless the issue is due to our error.

How to Request a Return

To request a return or refund, please contact us via:

  • WhatsApp
  • Phone
  • Email

Our support team will guide you through the process.

Policy Updates

ALBAYT FURNITURE reserves the right to update or modify this policy at any time without prior notice.